Privacy policy

Privacy Policy

Effective Date: July 1, 2026

Mistbound Studios ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit https://mistboundstudios.com or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number (if provided)

  • Account username and password (encrypted where applicable)

Order Information

To process your purchases, we collect information related to your order, including:

  • Products purchased

  • Order history

  • Shipping selections

  • Payment status

  • Customer notes submitted during checkout

Payment Information

Mistbound Studios does not store your full credit card or payment information.

Payments are securely processed through trusted third-party payment providers such as Stripe, PayPal, or other payment processors available during checkout. Those providers maintain their own privacy and security practices.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • General geographic region

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate regarding your purchases

  • Provide customer support

  • Ship products

  • Prevent fraud and unauthorized transactions

  • Improve our website and services

  • Respond to inquiries

  • Send newsletters or promotional emails if you have chosen to receive them

  • Comply with legal and tax obligations

3. Cookies

Mistbound Studios uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember login sessions

  • Save customer preferences

  • Analyze website traffic

  • Improve website performance

Most web browsers allow you to disable or manage cookies. Some features of the website may not function properly if cookies are disabled.

4. Who We Share Information With

We do not sell or rent your personal information.

We may share limited information with trusted service providers only as necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • Fraud prevention services

These providers receive only the information necessary to perform their services.

5. Data Security

Mistbound Studios uses reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take appropriate security measures, no method of transmitting or storing data over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your transactions

  • Maintain business records

  • Comply with tax and accounting requirements

  • Resolve disputes

  • Enforce our agreements

  • Meet legal obligations

When information is no longer needed, it is securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to legal requirements

  • Withdraw consent for marketing communications

  • Request a copy of certain personal information you have provided

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Transactional emails related to your orders (such as order confirmations and shipping notifications) will continue to be sent as necessary to fulfill your purchases.

9. Children's Privacy

Mistbound Studios does not knowingly collect personal information from children under the age of 13.

If we learn that we have unintentionally collected such information, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has submitted personal information may contact us for assistance.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Mistbound Studios is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

Mistbound Studios may update this Privacy Policy from time to time.

Any changes become effective immediately upon publication on this website. The "Effective Date" at the top of this page will indicate the latest revision.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact page on our website or by emailing our customer support team.

Website: https://mistboundstudios.com

Customer Support Email:  mistboundofficial@gmail.com